Ask Church is built to be anonymous by default. You can ask your hardest questions without an account, and we never require an email to get an answer.
For ordinary questions, the assistant does not store your name, account, IP address, browser/user-agent, or referrer. There are no advertising or cross-site tracking cookies.
We store the questions and answers — without identity — to improve the assistant, along with a random, anonymous session identifier that keeps a single conversation coherent. Messages that appear sensitive or pastoral are handled with extra care and are shown to your church only as anonymized themes and counts, never verbatim. Vision Genesis administrators may access message content to operate, secure, and improve the service.
You are only identified when you choose to share your contact information — for example, to request prayer, to serve, to plan a visit, or to request a demo. That information goes to your church (or, for a demo request, to us) so a real person can follow up. The assistant always answers first and never holds an answer hostage for an email.
Messages that signal acute distress are routed to the 988 Suicide & Crisis Lifeline, the Crisis Text Line, and your church's own care contacts before any AI responds. This runs first, in code.
The assistant is a general-information tool answering from a church's public content. It is not directed at collecting personal information from children.